Privacy Policy
Platinum Edge Properties Pty Ltd
Last Updated: 1 August 2025
Platinum Edge Properties Pty Ltd 55 601 357 340 we, our, us) recognises the importance of protecting the privacy and rights of individuals in relation to their personal information. This privacy policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth).
What is Personal Information?
"Personal information" means information or an opinion about an identified individual or an individual who is reasonably identifiable. Common examples include your name, address, phone number, email address, and occupation. If we can identify you from the information we collect or hold, it is treated as personal information.
What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Postal and residential address
- Email address
- Phone numbers
- Date of birth or age
- Occupation or job title
- Financial and property ownership details
- Preferences and interests relevant to real estate services
- Any additional information provided via forms, applications, or communications
We may also collect non-personal information (e.g. anonymous data, aggregate statistics) that does not identify you personally.
How We Collect Personal Information
We collect your information directly from you whenever reasonable and practicable. Collection may occur through:
- Interactions with our website, email, phone, or in person
- Property inspections, open homes, or appraisals
- Completing forms or contracts
- Enquiries and communications with our team
- Competitions, surveys, or marketing campaigns
We may also collect information from third parties such as:
- Your representatives (solicitors, accountants, financial advisers)
- Credit reporting bodies
- Government agencies or public records
- Online property portals or service providers
- Social media (where you have interacted with our brand)
Cookies and Website Analytics
Our website may use cookies and tracking technologies to enhance user experience. Cookies do not personally identify you but help us:
- Recognise repeat users
- Analyse website traffic and performance
- Deliver customised content and advertising
You can configure your browser to disable cookies, though some website functionality may be limited as a result.
We may also log IP addresses to manage site performance and monitor user trends.
What Happens If We Can’t Collect Your Information?
If you choose not to provide personal information, we may be unable to:
- Provide certain services or products to you
- Respond to enquiries or requests
- Tailor our communication or website experience
- Comply with legal or regulatory requirements
How We Use and Disclose Your Personal Information
We collect, hold, use and disclose personal information to:
- Provide property-related services and communication
- Respond to enquiries or feedback
- Process property transactions, leases, and contracts
- Conduct market research or client surveys
- Deliver marketing material and newsletters (you can opt out anytime)
- Meet our legal obligations
- Improve our website, services, and customer experience
We may disclose your information to:
- Our staff and authorised representatives
- Third-party service providers (IT support, email marketing, web hosting, legal and financial advisers)
- Property portals or payment processors
- Government or regulatory authorities as required
- Anyone you authorise us to disclose to
We do not sell or trade your personal information to third parties.
Direct Marketing
We may use your personal information to send promotional materials and property updates we believe may interest you. This may be via email, SMS, post, or phone. You can unsubscribe at any time via the opt-out link or by contacting us directly.
Accessing and Correcting Your Personal Information
You have the right to access the personal information we hold about you. You may also request corrections to ensure the data is accurate, complete, and up to date.
To request access or correction, contact us using the details below. We may charge a reasonable administrative fee for access but will not charge for correcting information.
How We Protect Your Information
We take reasonable steps to protect the security of personal information, including:
- Secure servers and password-protected systems
- Physical security measures at our office
- Staff confidentiality obligations and training
However, as the internet is inherently insecure, we cannot guarantee the security of any information you transmit to us online and do so at your own risk.
Disclosure of Personal Information Overseas
Some of your information may be stored or processed with third-party service providers located outside Australia (e.g. cloud hosting or IT services). By engaging with us, you consent to this disclosure. We take reasonable steps to ensure overseas providers do not breach Australian privacy obligations.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their policies before providing personal information.
Making a Privacy Complaint
If you have a concern or complaint regarding your privacy or how your information has been handled, please contact our Privacy Officer:
Privacy Officer
Platinum Edge Properties Pty Ltd
SHOP 7, 61-85 Brisbane Street, Beaudesert QLD 4285
? info@platinumedgeproperties.com.au
We will investigate and respond to your complaint within a reasonable timeframe in accordance with our internal procedures.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in law or our business practices. The most current version will always be available on our website.